Terms & Conditions

We also request that you read this page carefully… we cannot progress applications that are outside our remit or incomplete.

We welcome all genuine applications and ask that you follow the process below. (Also, please note that we are only able to consider repeat applications after 4 years.)

However, if we believe an application to be fraudulent we will deal robustly and will not hesitate to inform the police and all appropriate authorities.

We reserve the right to investigate applications, including visits to your garden, Google and Google Earth searches and on social media. We insist on seeing receipts for materials and work carried out, matched to the grant.

It is your responsibility to check planning permissions, landlords’ consent and other statutory permissions. Before digging, make sure you know the route of any utility services.

We pay builders/suppliers on your behalf. We never pay builders “up-front”. Please, please ensure that you are using a reputable supplier – ask around for recommendations or use a trusted trader scheme.

In some circumstances, it may be possible to obtain VAT-relief on the cost of adaptations required for your personal use as a result of your disability. We cannot advise on this and recommend you seek the advice of a tax specialist: it remains your responsibility to check whether your work is eligible for such relief. You may find some useful information here.